Measuring customer satisfaction : survey design, use, and statistical analysis methods /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Milwaukee, Wis. :
ASQC Quality Press,
c1998.
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| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | xviii, 278 p. : ill. ; 24 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (p. 261-266) and index. |
| ISBN: | 087389362X (alk. paper) |
