Service design for six sigma : a roadmap for excellence /
A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, NJ :
Wiley InterScience,
2005.
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| Subjects: | |
| Online Access: | CONNECT |
MARC
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| 100 | 1 | |a El-Haik, Basem. | |
| 245 | 1 | 0 | |a Service design for six sigma : |b a roadmap for excellence / |c Basem El-Haik, David M. Roy. |
| 260 | |a Hoboken, NJ : |b Wiley InterScience, |c 2005. | ||
| 300 | |a 1 online resource (xxi, 424 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 500 | |a Wiley EBA |5 TMurS | ||
| 504 | |a Includes bibliographical references (pages 409-417) and index. | ||
| 505 | 0 | |a Service design -- What is six sigma -- Introduction to service design for six sigma (DFSS) -- Service design for six sigma deployment -- Service DFSS project road map -- Service DFSS transfer function and scorecards -- Quality function deployment (QFD) -- Process modeling and process management -- Theory of inventive problem solving (TRIZ) for service -- Introduction to design for transactional DFX -- Failure mode and effect analysis (FMEA) -- Fundamentals of experimental design -- Service design robustness -- Discrete event simulation -- Design validation -- Supply chain process -- DFSS in the supply chain. | |
| 520 | |a A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets thi | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Six sigma (Quality control standard) | |
| 650 | 0 | |a Total quality management. | |
| 700 | 1 | |a Roy, David M., |d 1955- | |
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