Service design for six sigma : a roadmap for excellence /
A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for...
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| Format: | Electronic eBook |
| Language: | English |
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Hoboken, NJ :
Wiley InterScience,
2005.
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| Online Access: | CONNECT |
