Great customer service on the telephone /
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a serv...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
AMACOM, American Management Association,
c1992.
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| Series: | The WorkSmart series.
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| Subjects: | |
| Online Access: | CONNECT |
