Globalization, communication and the workplace : talking across the world /
The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interac...
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| Other Authors: | , |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; New York :
Continuum,
©2010.
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| Subjects: | |
| Online Access: | CONNECT |
| Summary: | The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being€increasingly€outsourced to non-English speaking destinations.€ The need for good English language communication skills is becoming€ever more€acute. This book looks closely at interactive c. |
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| Item Description: | EBSCO eBook Business Collection EBSCO eBook Academic Comprehensive Collection North America |
| Physical Description: | 1 online resource (ix, 278 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781441105356 1441105352 9781474211864 1474211860 9781623567750 1283202433 9781283202435 9786613202437 6613202436 1441107673 9781441107671 1623567750 |
