Dealing with an international clientele : communications, diplomacy and etiquette /
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provid...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
München :
Saur,
2004.
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| Series: | Information services management.
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| Subjects: | |
| Online Access: | CONNECT |
Table of Contents:
- Frontmatter; Contents; Acknowledgments; Introduction; Chapter One. The Problem; Chapter Two. Welcome; Chapter Three. Respect; Chapter Four. Speak Slowly and Distinctly; Chapter Five. Communication; Chapter Six. Etiquette; Chapter Seven. Diplomacy; Chapter Eight. Learning versus Teaching; Chapter Nine. Cultures of the World, A-I; Chapter Ten. Cultures of the World, J-W; Backmatter
