Dealing with an international clientele : communications, diplomacy and etiquette /
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provid...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
München :
Saur,
2004.
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| Series: | Information services management.
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| Subjects: | |
| Online Access: | CONNECT |
| Summary: | This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the resul. |
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| Item Description: | EBSCO eBook Academic Comprehensive Collection North America EBSCO eBook Business Collection |
| Physical Description: | 1 online resource (xxi, 241 pages) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9783598440120 359844012X 1283403358 9781283403351 9786613403353 6613403350 |
