Virtual reference training : the complete guide to providing anytime, anywhere answers /

In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.

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Bibliographic Details
Main Author:	Hirko, Buff
Other Authors:	Ross, Mary Bucher, 1948-
Format:	Electronic eBook
Language:	English
Published:	Chicago : American Library Association, 2004.
Subjects:	Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Training of. Reference librarians > In-service training. Case studies
Online Access:	CONNECT

Virtual reference training : the complete guide to providing anytime, anywhere answers / by Hirko, Buff

Published 2004

CONNECT

Electronic eBook

Virtual reference training : the complete guide to providing anytime, anywhere answers /

Virtual reference training : the complete guide to providing anytime, anywhere answers / by Hirko, Buff

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