Virtual reference training : the complete guide to providing anytime, anywhere answers /

Virtual reference training : the complete guide to providing anytime, anywhere answers /

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In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.

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Bibliographic Details
Main Author: Hirko, Buff
Other Authors: Ross, Mary Bucher, 1948-
Format: Electronic eBook
Language:English
Published: Chicago : American Library Association, 2004.
Subjects:
Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies.
Electronic reference services (Libraries) > Study and teaching.
Reference librarians > Training of.
Reference librarians > In-service training.
Case studies
Online Access:CONNECT
Table of Contents:
  • Beyond shazam! : training for virtual reference
  • Introduction, Washington's Statewide Virtual Reference Project
  • Core competencies : knowledge, skills and aptitudes needed for virtual reference
  • Learning through using : the constructivist approach
  • Multiple ways of learning : F2F and online, individual and collaborative
  • Getting started : curriculum development
  • Learning activities : taking the user perspective
  • Model reference : online behaviors
  • Evaluation, modification, and follow-up.

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