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|a Durrance, Dana.
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|a Connecting with clients :
|b practical communication for 10 common situations /
|c Dana Durrance, Laurel Lagoni.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Lakewood, Colo. :
|b American Animal Hospital Association Press,
|c ©2009.
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|a 1 online resource (xx, 22 pages)
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|a Includes bibliographical references (pages 87-90).
|
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0 |
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|a How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.
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| 500 |
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|a EBSCO eBook Academic Comprehensive Collection North America
|5 TMurS
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| 650 |
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|a Veterinary medicine.
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| 650 |
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0 |
|a Veterinarian and client.
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| 650 |
|
0 |
|a Interpersonal communication.
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| 650 |
|
0 |
|a Pet owners
|x Psychology.
|
| 650 |
|
0 |
|a Medical personnel and patient.
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| 650 |
|
0 |
|a Communication.
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| 650 |
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0 |
|a Misinformation.
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| 700 |
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|a Lagoni, Laurel.
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|a Lagoni, Laurel.
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|a American Animal Hospital Association.
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|i Print version:
|a Durrance, Dana.
|t Connecting with clients.
|b 2nd ed.
|d Lakewood, Colo. : American Animal Hospital Association Press, ©2009
|z 9781583261163
|w (DLC) 2009045418
|w (OCoLC)461256278
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