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|a Shockley-Zalabak, Pamela.
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|a Fundamentals of organizational communication :
|b knowledge, sensitivity, skills, values /
|c Pamela S. Shockley-Zalabak.
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|a Organizational communication
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|a Ninth edition.
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|a Includes bibliographical references and indexes.
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|a 1. Organizational communication: a competency-based approach -- 2. Perspectives for organizational communication -- 3. Communication implications of major organizational theories -- 4. Organizational communication: values and ethical communication behaviors -- 5. Individuals in organizations -- 6. Groups in organizations -- 7. Leadership and management communication -- 8. Participating in organizations: developing critical organizational communication competencies -- 9. Organizational conflict: communicating for effectiveness -- 10. Organizational innovation, change, and communication -- 11. Strategic organizational communication: professional applications of organizational communication -- 12. Career options for organizational communication -- Appendix. Putting it all together.
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