Turn customer service into customer sales /
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Lincolnwood, Ill., U.S.A. :
NTC LearningWorks,
[1999].
|
| Series: | Here's how (Lincolnwood, Ill.)
|
| Subjects: |
Table of Contents:
- Planning for customer service
- The marketing context
- Customer expectations of service
- Staff management and training
- Creating and maintaining good customer relations
- Dealing with the customer
- Good and bad communication
- Using the telephone
- Face to face
- Turning complaints into orders
- Troubleshooting.
