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|a National Performance Review (U.S.)
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|a Serving the American public :
|b best practices in customer-driven strategic planning : Federal Benchmarking Consortium study report /
|c Al Gore, Vice President of the United States.
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|a Best practices in customer-driven strategic planning
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|a Federal Benchmarking Consortium study report
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|a [Washington, DC] :
|b National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor,
|c 1997]
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| 300 |
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|a Shipping list no.: 97-0173-P.
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|a "February 1997."
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|a Includes bibliographical references (p. 47).
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|a Also available via Internet from the National Performance Review web site.
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|a Administrative agencies
|z United States
|x Planning.
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|a Strategic planning
|z United States.
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|a Consumer satisfaction
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|a Customer services
|z United States.
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|a Benchmarking (Management)
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|a Gore, Al,
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