Serving the American public : best practices in customer-driven strategic planning : Federal Benchmarking Consortium study report /

Serving the American public : best practices in customer-driven strategic planning : Federal Benchmarking Consortium study report /

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Bibliographic Details
Corporate Author: National Performance Review (U.S.)
Other Authors: Gore, Al, 1948-
Format: Government Document Book
Language:English
Published: [Washington, DC] : National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997]
Subjects:
Administrative agencies > United States > Planning.
Strategic planning > United States.
Consumer satisfaction > United States.
Customer services > United States.
Benchmarking (Management)
Description
Item Description:Shipping list no.: 97-0173-P.
"February 1997."
Physical Description:iii, 50 p. : ill. ; 28 cm.
Also available via Internet from the National Performance Review web site.
Bibliography:Includes bibliographical references (p. 47).

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