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960209s1996 nyua b 001 0 eng |
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|a 96006473
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|a 0471958239
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|a (OCoLC)34245154
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|a 658.8/12
|2 20
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| 092 |
|
|
|a 658.812
|b V28e
|
| 100 |
1 |
|
|a Vandermerwe, Sandra.
|
| 245 |
1 |
4 |
|a The eleventh commandment :
|b transforming to "own" customers /
|c Sandra Vandermerwe.
|
| 260 |
|
|
|a New York :
|b Wiley,
|c 1996.
|
| 300 |
|
|
|a xiv, 244 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references ([209]-229) and index.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Customer services.
|
| 907 |
|
|
|a 1381439
|b 07-17-10
|c 05-24-10
|
| 998 |
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|a w
|b 05-24-10
|c m
|d a
|e -
|f eng
|g nyu
|h 4
|i 1
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|a 455809
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| 945 |
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|a 658.812
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|p Circulating
|a Middle Tennessee State University
|b Main
|c James E. Walker Library
|d Main Collection - Walker Library - 4th Floor
|t 0
|e 658.812 V28e
|h Library of Congress classification
|i Book
|m 33082011269106
|n 1
|
