How to turn customer service into customer sales /

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Bibliographic Details
Main Author: Katz, Bernard
Format: Book
Language:English
Published: Lincolnwood, Ill., U.S.A. : NTC Business Books, 1990, c1987.
Subjects:
Description
Item Description:Includes index.
Physical Description:168 p. : ill. ; 23 cm.
ISBN:0844231738 $12.95