Unfairly labeled : how your workplace can benefit from ditching generational stereotypes /

Unfairly labeled : how your workplace can benefit from ditching generational stereotypes /

'Unfairly Labeled' challenges the very concept of generational differences as an unfair generalization, and offers a roadmap to intergenerational understanding. While acknowledging that generational stereotypes exist, author Jessica Kriegel argues that they are wrong and that it's unr...

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Bibliographic Details
Main Author: Kriegel, Jessica (Author)
Format: Electronic eBook
Language:English
Published: Hoboken, NJ : Wiley, [2016]
Subjects:
Conflict of generations in the workplace.
Intergenerational relations.
Stereotypes (Social psychology)
Stereotyping
Online Access:CONNECT
Table of Contents:
  • I. The Problem with Labeling Generations
  • 1. Why We Stereotype
  • The Brain Makes Categories
  • Predictions into Convictions
  • The Ladder of Inference
  • In-Group, Out-Group Dynamics
  • 2. Age versus Generation
  • Age Discrimination
  • Age versus Generation
  • Hiding Age Discrimination Behind Generation Labels
  • Summary
  • 3. American Labels in a Global World
  • Generation Stereotypes in Other Cultures
  • Summary
  • 4. When Are the Labels Useful?
  • When a Label Is Useful: Marketing
  • The Better Way
  • Summary
  • II. Toolkit for Managers
  • 5. Employee Engagement
  • The Stereotype
  • Origins of the Stereotype
  • The Truth about Motivating Millennials
  • Overcoming the Stereotypes
  • Summary
  • 6. Performance Management
  • The Stereotype
  • The Truth about Managing Millennial Performance
  • Overcoming the Stereotypes
  • Summary
  • 7. Collaborative Teamwork
  • The Stereotype
  • The Error in Stereotypes
  • Overcoming the Stereotypes
  • Summary
  • 8. Recruiting
  • The Stereotype
  • The Origin of the Stereotype
  • Overcoming the Stereotypes
  • Summary
  • 9. Technology
  • The Stereotypes
  • The Origins of the Stereotype
  • Overcoming the Stereotypes
  • Summary
  • III. Overcoming Generational Labels
  • 10. Roadmap to Changing Your Organization's Culture
  • Be a Maven
  • Six Steps to Change
  • Summary
  • 11. Case Study 1
  • Background
  • The Request
  • Needs Assessment
  • Survey Results
  • Results
  • Focus Groups
  • Training Programs
  • Return on Investment Analysis
  • Conclusion
  • 12. Case Study 2
  • Background
  • The Request
  • Needs Assessment: Survey
  • Learning Style Differences by Generation
  • Learning Activity Preferences by Generation
  • Optimizing the Learning Environment
  • Practical Implications.

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