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|a Introduction to Information Technology payoff -- The IT payoff paradox -- The strategic role of technologies -- Failure analysis -- A process perspective -- Technoogy payoff metrics -- Balanced multiple objectives -- The technology curve -- Technology justification models -- Implementing IT payoff intiatives: A framework -- Electronic commerce: Challenges and opportunities in assessing IT payoff -- Assessing IT payoff: A case study -- Succeeding at IT payoff measurement: An action plan.
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