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Service level agreements : winning a competitive edge for support & supply services / by Hiles, Andrew
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The complete guide to IT service level agreements : aligning IT services to business needs / by Hiles, Andrew
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Hiles on business continuity : global best practices, third edition / by Hiles, Andrew
Published 2012Other Authors: “…Hiles, Andrew…”
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Business continuity management : global best practices, fourth edition / by Hiles, Andrew
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Creating a Customer-Focused Help Desk. by Hiles, Andrew Hon FBCI, EIoSCM
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E-Business Service Level Agreements. by Hiles, Andrew Hon FBCI, EIoSCM
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Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. by Hiles, Andrew Hon FBCI, EIoSCM
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8
The definitive handbook of business continuity management /
Published 2011Other Authors: “…Hiles, Andrew…”
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Reputation management : building and protecting your company's profile in a digital world /
Published 2011Other Authors: “…Hiles, Andrew…”
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The definitive handbook of business continuity management /
Published 1999Other Authors: “…Hiles, Andrew…”
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Quality control
Service-level agreements
Business planning
Crisis management
Emergency management
Total quality management
Management
Service industries
Computer industry
Customer services
Electronic commerce
Electronic office machine industry
Information technology
Marketing
Public relations
Reputation
Strategic planning